WHEEL ORDER LEAD TIME
Whether shop-bound or headed straight to the consumer, Hed wheels are constructed by hand in our Minnesota factory. Please allow approx. 5-7 days from the purchase date for the completion and shipping of your wheel order. If an order will take longer we will let you know as soon as possible. Lead times may vary outside of this range due to factors such as the number of pieces ordered, holidays, production delays, etc. If any revisions and/or additions have been made to your order, please allow 5-7 days from the date the revisions/additions took place. Custom orders typically require a minimum of 2-3 weeks from the date received.
Delays in production and shipping may occur. If an order will take longer than expected we will let you know as soon as possible. If a delay occurs, don’t panic. We work hard to get your purchase to you as soon as humanly possible. Hed Cycling Products takes great care to insure that every item meets the highest standards of quality and craftsmanship. Please keep in mind that we work through multiple processes to fabricate and build our wheels. We stand behind the quality of everything we sell and your satisfaction with our products is of the utmost importance to us. If an order does not live up to our standards, we occasionally have to remake an ordered item. We will make all efforts to quote accurate lead times and notify all our customers promptly if changes happen. Under no circumstances will Hed Cycling Products be responsible for any consequential damages resulting in order completion or shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.