Dear Hed Customers,
Hed Cycling Products is voluntarily issuing a Recall Alert for all Ardennes Black and Jet Black rims manufactured from January 1, 2016 to March 15, 2016. Customers and retailers should return their wheels to Hed Cycling for inspection. Some rims manufactured during this time period may cause excessive or accelerated brake pad wear. There is no danger of a structural failure of the wheel or rim. There have been six reported incidences of accelerated brake pad wear, and zero reported accidents or injuries.
Affected rims will be replaced free of charge. Before sending products back to Hed, a Return Authorization (RA) number must be obtained, either by calling 888-246-3639, or contacting an authorized Hed retailer. A shipping call tag will be issued to pick up the wheels at no charge to the customer or retailer. After arriving at Hed, there is a 7-10 day turnaround time to rebuild affected wheels with new rims. Hed will also provide replacement brake pads free of charge for affected rims.
Wheels included in the recall have serial numbers beginning in 0116, 0216, and 0316. This number is located near the valve hole on the rim. Customers may check their serial numbers, or take them into a Hed retailer for inspection.
: This recall does not affect any Jet, Ardennes, or Belgium rims that are specific to disc brake wheels. Disc brake rims feature an all-black appearance, but do not have a braking surface on the rim. The recall only applies to Ardennes and Jet BLACK wheels with the textured Turbine Braking Technology.
For further details, please see the CPSC recall alert PDF linked below.
Hed Cycling Products
HED Cycling Bicycle Rims.pdf